FAQ & Policies

Please read carefully before placing your order.

Turnaround Times

Turnaround times include only Business days and vary by product, please read carefully.

Please keep in mind my processing TAT times do not include shipping times.

Please allow the TAT and processing times to make your order. Please contact me for specific dates you need your order by to confirm availability.

Ready To Ship

Ready To Ship (RTS) - Ships in approximately 6-7 business days, unless personalization is requested, then shipped in approximately 10-14 business days.

Made to Order

Made To Order (MTO) - 4-6 weeks

Custom Tumblers

4 - 6 Weeks (Please confirm with me for Exact times on Customs)

Charms

3-5 Business Days

Shipping Policies

Please be aware that once your package has been scanned at either USPS and UPS and it leaves my hands, I know as much as you do when it comes to tracking information and shipping delays. What you see on your end is exactly what I see on my end. I am not in control of what happens once the shipping carrier has picked up the package.
I will provide Tracking directly to your email so you can know when to expect your package.
If you have any questions, please reach put to cutecraftybymaribel@yahoo.com

Refunds & Returns

Due to the nature of my work, I don't accept returns, exchanges, or cancellations.
If your Item is Damaged please reach out to me at cutecraftybymaribel@yahoo.com so we can see what the issue is.
Changes to your orders may not be made after your order has been placed.
Please do not inquire about your order through social media. For a prompt response, please reach out to me via email cutecraftybymaribel@yahoo.com.

Desclaimers & Policies

Each tumbler is handmade, and will not be identical to items on pictures! handmade items are always unique to have! Due to the handmade nature of these tumblers, minor imperfections will sometimes be present (specs of glitter). I do try my best to make sure your tumbler is as perfect as it can be before I ship it out. The item you see pictured is to visualize what this item will look like once it is finished. I do my best to recreate the picture you choose or any Made to Order tumblers.
Every Tumbler is made with the highest quality Glitter, vinyl, and FDA Approved Food Safe Epoxy (Resin) that gives each tumbler high shine and a glass-like smoothness finish.
By purchasing products you are agreeing to:
Once your order has been placed, I will NOT allow any changes to be made. This prevents me from making any mistakes and delaying your order.
I do not send daily/regular order updates. I wish I could, but I do not have enough hours in the day, and try get as much work time as possible to get orders out in a timely manner. This takes time away from me being able to do that. However you may always email me at cutecraftybymaribel@yahoo.com.
Custom Orders will ALWAYS take longer to complete. Please contact me directly to make sure we agree on the design first, It is crucial we do this. once we agree on a design changes cannot be made once I start working on it as I have other orders to attend to.
Because these items are custom & handmade, I do not accept cancellations, returns, refunds or exchanges.